Contact Us
If you need to contact the editorial team behind Bitcoin Casinos, email [email protected]. That address reaches the people who research and write the crypto casino rankings on this site, including the pages covering VPN-friendly and low-verification play. Tell us which page you are writing about and what you saw, and we will look into it.
One thing to be clear about up front: we are an independent comparison site, not a casino. We cannot access your account, release a withdrawal, unlock a bonus, reverse an on-chain transaction, or reinstate a closed profile. Those requests have to go to the operator's own support desk. What we can do is check whether a term we published matches what the site currently advertises, and correct our page if it doesn't.
What to email us about
- Corrections. A welcome bonus figure, playthrough requirement, supported coin, minimum withdrawal or licensing detail that no longer matches the operator's own terms. Include a link or screenshot if you have one.
- Payout and verification experiences. Slow BTC or USDT withdrawals, a document request on a site we described as light-touch on KYC, or limits that appeared only at cash-out. We can't intervene, but repeated reports change how we rank a site.
- Restricted access. If an operator blocks your state, or its terms treat VPN use as grounds for closing an account or voiding a balance, tell us. We would rather publish that than leave readers to discover it after depositing.
- Bonus terms that read differently in practice. Wagering multipliers, game weighting, maximum bet while a bonus is active, expiry windows.
- Suggestions. A crypto casino you think deserves a look, or a topic — wallet setup, network fees, provably fair verification — you want covered properly.
- Commercial and press enquiries. Use the same address and say so in the subject line.
How quickly you'll hear back
We read everything and reply to enquiries that need a reply. Corrections with evidence attached get handled first, because an out-of-date bonus or coin list on our pages costs readers real money. General feedback and suggestions may not get an individual response, but they do get read and they do feed into the next review cycle. Our pages carry a fact-check date — this one was last verified on Sep 19, 2026 — so if something changed after that, you may well be telling us before we spot it ourselves.
Where to go instead of us
| Your issue | Who to contact |
|---|---|
| Withdrawal stuck, account frozen, bonus not credited | The casino's own live chat or support email — they are the only party with access to your account |
| Deposit sent to the wrong address or wrong network | The casino first; on-chain transactions cannot be reversed by anyone, including us |
| Dispute the operator won't resolve | The complaints channel named in its licence terms (Curaçao and Anjouan licensees usually list one) |
| Tax treatment of winnings or crypto gains | A qualified tax professional — we give general information only, never advice |
| Gambling is becoming a problem | National Problem Gambling Helpline, 1-800-GAMBLER, free and confidential, 24/7 |
How we're funded, and what that doesn't buy
Some links on this site are affiliate links. If you sign up through one, we may earn a commission from the operator at no extra cost to you. That funding does not decide rank order, ratings or what we write. A brand cannot pay to appear, pay to move up, or pay to have a drawback removed. If you ever think a page reads like it was bought, email us and say so — that is exactly the kind of message we want.
Sites readers ask about most
Most of the mail we get concerns a handful of operators, so it's worth setting out what we currently publish about the ones near the top of our rankings — including where each falls short. Bonus figures below are the operator's own advertised offers; they are not guarantees, and every one carries wagering conditions you should read on the operator's terms page before depositing.
BetPanda
BetPanda sits at the top of our list (editorial rating 10.0) largely because its structure is simple to reason about: a 10% weekly cashback rather than a headline match bonus, which means fewer playthrough traps for readers who mainly want to deposit crypto, play, and cash out. Cashback is calculated on the operator's own terms — check the qualifying period, minimum loss threshold and whether the credited amount carries any wagering before you rely on it. The limitation: a recurring cashback percentage is worth far less than a large first-deposit package if you are a one-time player, and like every site we cover it is licensed offshore, not by any US regulator.
CoinPoker Casino
CoinPoker Casino (9.8) draws questions because it is the poker-led option on our list, with a casino attached rather than the other way round. Its 150% welcome bonus up to $2,000 is the largest straight deposit match near the top of our rankings, but a match bonus is only as good as its playthrough: confirm the wagering multiple, which games count toward it, the maximum bet allowed while the bonus is live, and the expiry window. The drawback is scope — if you have no interest in poker, a slots-first site may serve you better, and bonus funds tied to a high multiplier can be harder to clear than the headline number suggests.
Cryptorino
Cryptorino (9.8) is the one readers ask about when they want the offer denominated in Bitcoin itself: a 100% match up to 1 BTC plus 10% weekly cashback. Combining an upfront match with ongoing cashback suits players who intend to stay rather than bonus-hunt once. Two cautions. First, a cap quoted in BTC moves with the market — the dollar value of "up to 1 BTC" is not fixed, and the same volatility cuts both ways on a balance you leave on site. Second, almost nobody deposits near that ceiling, so treat it as a maximum, not an expectation, and read the wagering terms attached to both parts of the package.
The rest of the list at a glance
| Casino | Advertised offer | Editorial rating |
|---|---|---|
| Punkz | 20,000 USDT welcome bonus + 15% cashback | 9.8 |
| Hyperlucky | 20% daily cashback up to $10,000 + 100 free spins | 9.8 |
| Winna | Up to 60% rakeback & 25% instant cashback | 9.7 |
| Thrill | Up to 70% rakeback + 10% cashback | 9.7 |
| BC Game | Four match bonuses up to $4,000 + 400 free spins | 9.7 |
| Wild.io | Up to 350% welcome package across first three deposits + 200 free spins | 9.7 |
| Vave | Up to 550 USDT bonus + up to €75 free bet + 5% cashback | 9.7 |
Every offer above is subject to the operator's wagering or playthrough requirement, time limits, game weighting and eligibility rules. Ratings are our editorial assessment, not customer review scores, and "up to" figures are ceilings that most players will not reach. If one of these has changed since our last check, that is precisely the kind of correction worth emailing.
Money questions we get asked before signing up
Nothing on this site costs you anything to read. The money side sits entirely with the casinos, and it works differently from a card-based sportsbook or a state-regulated operator.
- Getting funds in. On-chain deposits from a self-custody wallet or an exchange account, in BTC, ETH, LTC, USDT, USDC, DOGE and whatever altcoins the individual site supports. You send to an address the casino generates; the credit appears after the required network confirmations.
- Fees. Network and gas fees are paid to the blockchain, not the casino. Bitcoin and Ethereum fees swing with congestion; Litecoin and stablecoins on cheaper networks usually cost less. Some sites add their own withdrawal fee or a minimum cash-out amount — check both before you deposit, not after.
- Timings. Confirmation times depend on the coin and network load. Operators advertise instant or near-instant withdrawals; treat that as advertising until your own experience confirms it. Manual review, a first cash-out check or a pending-bonus balance can all add delay.
- Limits. Minimum deposits, minimum and maximum withdrawals and daily or monthly caps vary by site and by VIP tier. They are in the terms.
- Volatility. Holding a balance in BTC or ETH means its dollar value moves while you play. Stablecoins like USDT and USDC exist precisely to avoid that, and plenty of readers use them for exactly this reason. Either way, you can lose money gambling, and crypto price movement is a separate risk stacked on top.
What these sites actually offer
If you are writing to ask whether a site has the kind of game you want, the categories break down fairly consistently across the operators we cover: slots from third-party studios such as Pragmatic Play and NetEnt; live dealer rooms running blackjack, roulette and baccarat with human croupiers, commonly powered by Evolution; RNG table games; and the crypto-native corner — crash, dice, plinko and in-house originals, many of them provably fair so you can verify a result's seed yourself. Third-party RNG certification and provably fair verification are different things, and a site may offer one, both or neither. Beyond the casino, most of these brands also run a sportsbook, and several add esports betting, virtuals or poker — CoinPoker Casino being the clearest poker-led example on our list. Sportsbook wagering usually sits under separate bonus terms and separate rollover rules from the casino side, so a cashback or rakeback deal on one does not necessarily apply to the other.
Legal standing, eligibility and age
You must be at least 18 to use this site, and 21 or older where the operator's terms or your state's rules set that as the minimum — check the individual casino's stated age requirement before registering.
There is no federal legalization of online casino gaming in the US. The crypto casinos we cover are offshore operators, licensed in jurisdictions such as Curaçao or Anjouan, and are not regulated by any US authority. Regulated online casino gaming exists in only a handful of states — New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island among them — and those licensed operators do not run on crypto. For most US players, offshore crypto casinos sit in a legal grey area. Availability differs by state, many operators self-restrict certain states in their own terms, and it is on you to check the law where you live. We will not advise anyone on working around geoblocks, state restrictions, or KYC, anti-money-laundering or sanctions checks, and we won't answer email asking us to. Where a site's terms treat VPN use as a breach, using one can cost you your balance.
US players are generally liable for tax on gambling winnings and on crypto gains. That is general information, not advice — talk to a qualified tax professional about your own position. "No KYC" is about privacy at signup, not a route around income reporting.
If gambling stops being fun
Gambling is entertainment that costs money, not a way to make it, and no coin, strategy or bonus removes the risk of losing. If it is causing you problems, the National Problem Gambling Helpline is free, confidential and available 24/7 on 1-800-GAMBLER. Be aware that offshore sites may not offer the deposit limits, cooling-off periods or self-exclusion tools that state-regulated operators are required to provide — our responsible gambling resources explain what to look for and where independent help sits.
Before you write
A quick look at who we are and how we rank sites answers a good share of the mail we get, and our terms and conditions cover how this site can and can't be used. If your question is still unanswered, email [email protected] with the page name in the subject line — specific messages get better answers than general ones.